Workforce Insights

Margaret Speaks

Keynote Speaking from Margaret Graziano

 

Margaret Graziano is a torchbearer in the staffing and recruitment industries. Her visionary ability, astute knowledge of full life cycle talent management, and her tenure in the field positions her far ahead of the human capital innovation curve. In the early 2000′s Graziano shifted her mindset from “recruiter working to make a placements” to “consultant committed to building extraordinary workforces.” She added a talent management division to KeenHire, created Conscious Hiring™, and significantly invested in her own personal and professional development. She utilizes her certifications in organizational development, behavioral interviewing, psychometric assessment usage, role analysis and employee retention to create curriculum and programs that elevate KeenHire’s ability to hire and retain the right people for their customers.

Margaret speaks on a number of current and pressing issues relative to hiring, leadership, retention, and selection in the professional world. Now more than ever it has become an absolute necessity to gain and utilize valuable industry knowledge. Through countless hours of research, education and experience, Margaret brings her unique point of view and deep industry background to you. As for specialties – well – she has many. Take a look:

• Talent Strategy 3.0
• 21st Century Leadership
• Conscious Hiring™
• Employee Retention
• Hiring Better Salespeople
• Organizational Development
• Maximizing Your Effectiveness
• Strategic Planning
• Succession Planning
• Recruitment Process Outsourcing

 

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Interested in booking Margaret for your event, business or conference?

Please contact KeenHire directly.

 

Webinars

AAs experts in the “people business,” it’s our job to share our knowledge with the world. Our commitment is to positively impact the industry, empower stronger employee-employer relationships, and transform the way businesses interact with their people. We do this on the corporate level, independent professional level, and the candidate level.

We help businesses scale for growth and hire key contributors in customer-facing roles

We give industry professionals the tools and knowledge they need to hire right

We unite highly skilled, highly qualified candidates in jobs they can (will) succeed at

And the best part? We love teaching…

New Manager Training

The difference between success and failure is simple. It’s all about execution; before, during and after the solution has been applied.

 

KeenHire’s New Manager Training program works with you to design, implement and reinforce new supervisor and new manager training programs that result in increased performance, organizational productivity, increased effectiveness of strategic initiatives and an even greater capacity for workforce engagement and retention of your top talent.

Like any other business skill or core competency, the ability to effectively identify and select the right candidate and to develop them into a true difference maker is learned over time. Mastery of effective management requires an additional set of skills that move new managers forward quickly, so they may inspire and engage others. Team motivation is powerful and has potential to achieve great results.

At KeenHire, our new manager training focuses on identifying strengths that will drive successful implementation of newly acquired responsibilities and actions, to create value to the company’s success. The value proposition for the new managers we work with is better teamwork, higher spirits, and a renewed enthusiasm.

Through our innovative approach, KeenHire helps new supervisors and new managers learn and apply principles, approaches, and tools that are critical to managing others and teams. Effective and clear information is provided about the role of a new manager, and how it is distinguished from previous roles. Creating from others requires a specific set of abilities and skills that differ from creating from self.

KeenHire guides new managers in the practical application of all necessary elements that create sustainable change. We help with the design of new alliances with all necessary individuals, which is critical when assuming the responsibilities of a new manager. We also provide a clear understanding of how to perform managerial tasks such as performance planning, accountability to others, as well as strategies to inspire and motivate.  Prioritizing and delegating are also essential skills. Our thorough, in-depth training on each of these elements is essential to the success of your developing leaders.

Each solution is customized to bring an increase in bench strength to your management pipeline. Proven results accelerate critical business initiatives and increase the performance of each new manager.

Contact us today for a free consultation.

 

KeenHire’s Assessments

Pre-Employment Assessment

KeenInsight

• Pre Screener
• Mental Acuity
• The Big 5 Personality
•  20 minutes to complete
• Average Cost 25.00-40.00 based on volume
• Annual Subscription available based on volume (unlimited usage)

Mid-level Position Employee Assessments

Personal Interests, Values and Motivators

• Excellent Prelim assessment for key roles (e.g., Sales)
• Six Key Motivators (e.g., social, individualistic, utilitarian)
• 10 minutes to complete
• $85 per assessment

Personal Skills and Competencies

• Excellent for hiring, on-boarding, and coaching
• 64 skills and emotional intelligence (e.g., resiliency, self-starter, goal orientation, empathetic outlook, interpersonal skills, personal accountability)
• Identify basic strengths and weaknesses within the candidate’s skills
• Customized Options for Sales, Customer Service and Executive positions
• 10 minutes to complete
• Between $120 – $180.00 per assessment depending on volume

The Job Fit

• Excellent for hiring, on-boarding, coaching and career development
• 6 Mental Acuities
• 10 Personality Factors
• Standardized Benchmarks for 100s of positions (e.g., sales, finance, technology, human resources, management, executive)
• 1 hour to complete
• Between $175-$195 per assessment depending on volume

Executive Level, Leadership & Developmental Assessments

The Innermetrix

•  Hiring, Development, Leadership, 360, RX program
•  Most comprehensive
• Competencies, Behaviors, Values, Emotional Intelligence
•  40 minutes to complete
• Approx $365- $450 per assessment

The DiSC

• Not a hiring tool! Used for on-boarding, communication and team building
• 4 Quadrants of Personality
• Communication Style, Work Style preferences and Job Fit
• 10 minutes to complete
• Approx $62.50 -78.00 per assessment depending on volume and type of report

Not sure what assessment tool is right for you. Learn about selecting the right assessment tool by using our Employee Assessment Consulting Services. Or contact KeenHire to discuss your hiring and performance assessment needs at 888-533-6447.

Employee Assessment Consulting

The employee assessment process involves much more than simply asking a series of questions. There’s a science involved, and that’s where KeenHire comes in. We work directly with your company, asking specific questions about your needs in order to identify what employee assessment tools are right for you. Some of these questions include:

• Have you benchmarked a role with nine to eleven top performers?

• Are you creating a first-rate Top Grading program to attract and hire additional peak performers?

• Do you experience higher than expected turnover?

• Are hiring costs negatively impacting profitability?

• Is a role difficult to fill, or challenging to succeed at?

• Can only a certain type of person with specific traits succeed?

• Are you looking for an assessment that lets you learn about a potential employee and how they can develop to the next level?

• What will most help you make better hiring decisions?

At KeenHire, We Live This Stuff

Recruitment Consulting

You want to make the most of your human capital investment.  The right people doing what they do best are the driving force for any successful business.  Keeping your workforce happy and on the job is a winning proposition for you and for your employees. Making the most of your human capital requires the best retention and succession planning, full organizational alignment, and excellent leadership. We at Keenhire are employment lifecycle consulting experts who know how to keep your work force engaged for the long term.

Benchmarking & Role Analysis

KeenHire offers Key Contributor and Mission Critical

Benchmarking and Role Analysis Consulting

Benchmarking and Role Analysis are the key steps most often missed when a company starts a search for their next hire. The problem is that most companies are in such a hurry to hire or fill an empty seat that they do not take the time to do the job right from the beginning.  It is essential to establish the job expectations and who the candidate needs to be in order to meet or exceed these expectations. When you begin with the end in mind, you do a better job of hiring, on boarding and retaining the right people. Benchmarking and role analysis helps clarify what “Right” looks like and what it means to “Win” in the role.

Employee Retention Strategy

Whether you are an emerging start up or established midsized company, employee retention is most likely a nagging concern.  For most companies, the first group of employees they are eager to retain is the sales and management workforce.  While a well thought out employee retention plan is not the solution to all problems, it certainly positions you to be an employer of choice for your employee of choice. It helps you to get out in front of the employee retention issues facing most companies today.

If you are not sure employee retention is a priority for your company, consider this:

In 2009 28% of companies had trouble attracting critically skilled employees. In 2011 the percentage grew to 59%.

Talent Strategy And Workforce Optimization

If you have been concerned about how your company can compete for key talent now and in the future, it is imperative to sit down with the business leader and discuss the need to develop a compelling talent strategy. An effective talent and workforce strategy must have more than an endorsement from the CEO. In other words, developing and implementing a competitive and effective talent strategy for the purpose of optimizing your workforce must be an initiative that comes from the top of an organization. Without stakeholder alignment no talent strategy can sustain the test of time.

With four generations in the workforce, emerging industries on the rise, senior level leaders on the verge of retirement or redeployment and a whole new generation entering the workforce, every company who relies on people to deliver a service needs to be working on building competent hiring practices, creating employee development programs and establishing competitive employee retention strategies. While these are all elements of an effective talent strategy they are not the only important factors. Workforce optimization requires a comprehensive holistic approach that includes metrics and measurement in key areas of concern – employee retention ratios and hiring effectiveness ratings, from both the hiring manager and the new employee.

Building A Service Centric Team

This weekend I had the opportunity and privilege to meet Bruce Loeffler, a teacher, trainer and leader of building service centric teams in the hospitality, healthcare and retail industries.

Bruce is committed to helping people find purpose and fulfillment in their work. He was keen on how Conscious Hiring could impact his customers' ability to select the right service people. I was keen on how once they select and hire them how easy it would be for the right people possessing the service centralizer, solution orientation, diplomat and integrity traits could immediately put his training into use because it would be a natural self expression for them.

He shares 12 principles for delivering exceptional service.

1. Attitude Makes the Difference
2. Create a Positive Experience
3. Take Pride in Everything
4. Make Positive Impressions
5. Treat People as Guests
6. Provide Exceptional Service
7. Go the Extra Mile
8. Telephone Etiquette
9. Service Recovery is Essential
10. Communicate Effectively
11. The Likability Factor
12. Strive For Excellence

More to come on the positive bottom line effects to hiring people who naturally are driven to serve and who thrive when given opportunities to get better at it!